01322 665665 (Enquiries)
lifts@guideline.co.ukThe Guideline Eco-Life Lift Maintenance Contract
Voted the "Best Lift Maintenance Company" at the British Lift Industry Awards, Guideline Lift Services Ltd is determined to continue to build upon it's success by aiming to offer the highest standards of lift maintenance possible.
Guidelines engineers are fully trained to a minimum of either NVQ3 or 4 standard and are complemented by experienced supervisors, managers and customer care staff, all equipped to ensure communication flows efficiently and effectively between engineer, office and client.
The Guideline Eco-Life planned preventative maintenance programs enable you to choose the most appropriate contract to suit both your needs and budget.
| Eco-Life Bronze | Eco-Life Silver | Eco-Life Gold | Eco-Life Platinum | |
|---|---|---|---|---|
| Routine maintenance in accordance with a tailored preventative planned maintenance schedule | ✔ | ✔ | ✔ | ✔ |
| Health & Safety Assessment | ✔ | ✔ | ✔ | ✔ |
| 24 hour callout facility | ✔ | ✔ | ✔ | ✔ |
| Response to trappings - 1/2 hour target time | ✔ | ✔ | ✔ | ✔ |
| Access to our on-line reporting system - GEMS | ✔ | ✔ | ✔ | ✔ |
| Quarterly Condition Report | ✔ | ✔ | ✔ | ✔ |
| 24 hour callout voice link - where a suitable autodialer is fitted and programmed in the lift car | ✔ | ✔ | ✔ | ✔ |
| Callouts requiring adjustment only - 8am to 5pm Mon-Fri | ✔ | ✔ | ✔ | |
| Callouts including labour and parts - 8am to 5pm Mon-Fri | ✔ | ✔ | ||
| Callouts including labour and parts - 24 hour - Anytime | ✔ |
In accordance with our recent accreditation by BSI to the latest Environmental Standard - ISO 14001, all of our maintenance contracts are designed with the environment in mind.
We utilise "Green" products such as bio-degradable oils and cleaning substances, recycled cloths, and natural granules as well as offering low energy alternatives to your current lift installation.
Our service engineers drive LPG vehicles and are equipped with SatNav devices to enable speedy and fuel efficient response.
All engineers are equipped with PDA's to achieve immediate uploading of paperless dockets and reports into our web based reporting system GEMS for immediate viewing by our clients.
All of our maintenance contracts incorporate essential health & safety processes and procedures and are designed to reduce callouts and improve the life and reliability of your equipment.
Please contact any member of our Maintenance Sales Team on 01322 665665 or email maintenancesales@guideline.co.uk.
* Please refer to the Guideline Eco-Life contract for limitations or exclusions
