About Guideline


We are a company
dedicated to service,
quality and the future

Service Icon
Service
Service Icon
Quality
Service Icon
Experience
Service Icon
Integrity

The History of Guideline

Guideline Lift Services is one of the most experienced independent lift companies in the UK. Established in 1972 and serving facilities managers in the South East, Guideline quickly went from strength to strength, offering clients a trustworthy, reliable and efficient lift service.

Now nationwide, Guideline Lift Services is a full service lift company providing lift maintenance 24/07/365. We provide a breakdown response service, lift repairs, maintenance contracts, modernisation solutions and new lift installations across the UK.

We are extremely proud of our portfolio which includes a wide range of clients, from small-scale installations to government organisations, property management companies, main contractors and housing associations.

At the heart of this thriving company is a team of highly-skilled and experienced staff. Our Board of Directors has more than 150 years’ combined experience in the lift industry; we employ more than 90 people who have almost 2,000 years’ combined experience in the lift industry; all engineers are qualified to NVQ3 or equivalent and testers and technicians are trained to NVQ4.

Add to this an apprenticeship scheme with 10 lift trainees all working towards their NVQ3 lift engineering qualifications and you’ll understand that we are a company dedicated to service, quality and the future.

Guideline Lift Services is an equal opportunities employer and we welcome applications from all suitably qualified persons. Guideline Lift Services is committed to the Modern Slavery Act 2015, you can download and read our Modern Slavery Policy.

As an independent lift service provider, it means we’re experienced with components from the top lift manufacturers across the globe, allowing us to create truly bespoke elevator solutions.

We consistently deliver on-time, with our highly skilled-lift engineers fully testing each installation to ensure maximum efficiency from the outset

Why choose Guideline Lift Services?

As an independent lift service provider, it means we’re experienced with components from the top lift manufacturers across the globe, allowing us to create truly bespoke elevator solutions.

As a result, our passenger lifts have a superior lifespan compared to less advanced alternatives, which leads to significantly lower elevator maintenance costs in the long-term.

We consistently deliver on-time, with our highly skilled-lift engineers fully testing each installation to ensure maximum efficiency from the outset. Our specialist team of experts can assist you in choosing the best new elevator to suit your specific requirements, with a range of customisable options available.

All new installations receive 12 months free servicing as part of the warranty provision; all component parts are protected by their own transferable warranties.


Meet The Team


Martin Oliver

Customer Relationships Director

Simon Jepheart

Key Account Director

Tim Jepheart

Technical Director

Lawrence Willsey

Service Director & Proposed Key Account Director

Alan Woollcott

Project Manager

Andy Pau

Key Account Manager

Dave West

Service Sales Manager

Ellena Jepheart

Service Operations Supervisor

Jonathan Hallet

Head of Projects

Paul Klyszcz

Project Manager

Richard Holland

Project Support

Stuart Proctor

HSEQ Manager

Lesley Ambrose

Service Sales Administrator

Mark Window

Service Project Manager

Steve White

Project Sales Manager

Harry Papanastasiou

Engineer Surveyor

Stevie Richardson

Service Supervisor

Matthew Turner

Repair Manager

Ellie Lowe

Fleet and Compliance Administrator

Steve Skingley

Project Manager