Technical Support


A Bank of knowledge ready when you need it.

Please find below a range of brochures, leaflets and handbooks, to technical data sheets we have a wide range of information at your fingertips.


Technical Resources



FAQs


Does my lift need routine maintenance?

In short, Yes! definitely. Although it may not seem it, your lift is a key aspect to your business. If its not serviced regularly it could break down at any point leaving you days or even weeks without a lift and possibly with risk of personal injury, and very empty pockets when it comes to needing to be fixed. To ensure that your lift is consistently running safely and efficiently it needs to be regularly serviced and maintained by trained professionals. We have a range of maintenance contracts that are available for your business, from a Bronze contract that covers the essentials, all the way up to our platinum cover. View our full range of Maintenance contracts here, and if you can’t find what you are looking for, get in touch & I’m sure we can help.

Why Choose Guideline?

Our Board of Directors has more than 150 years’ combined experience in the lift industry, employing over 90 staff to keep you and your lifts happy 24/7. As an independent lift service provider, it means we’re experienced with components from the top lift manufacturers across the globe, allowing us to create truly bespoke elevator solutions. As a result, our passenger lifts have a superior lifespan compared to less advanced alternatives, which leads to significantly lower elevator maintenance costs in the long-term. Customer service is key, and getting you and your business back up and running are the foundations of our company. To view more about Guideline, our history and why you should choose Guideline, Click Here

I currently have a contract with another provider, how easy is it to switch?

Super easy, we make the transfer process as quick as can be, avoiding any confusion or maintenance down time for you business.

Can I finance my payments?

Absolutely, YES! we work very closely with a financial partner to offer you fantastic monthly repayment costs, helping to improve cashflow within the business and not leaving you out of pocket in a time of need. for Further information on our finance packages, Click Here

Still feeling confused?

Get in touch today, and we can answer any question you may still have. Contact Us

24/7 Customer Callout


To contact our 24 hour 365 day a year callout centre please call us on:

01322 665665
 

General Enquiries


If you have any questions about our services, products or more, don’t hesitate to get in touch below.

01322 665665
lifts@guideline.co.uk